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    Setting up Email Relay

    Without email relaying configured, platform email related material such as password resets, new user creation and task assignments will originate from
    Once email relaying is configured this material, for that platform organisation, will originate from the organisation’s network e.g. We suggest a suitable email account name is chosen such as or

    In order to configure email relaying SureCloud requires the following details:

    • IP Address of email relaying server [For Example:]
    • Port and Protocol for email relaying server [For example TCP/587 / SMTPS]
    • Display Name to be used [For Example: SureCloud Platform]
    • Username for the account [For Example:]
    • Password for the account [For Example: SecurePassword!999]

    In addition to the above, SureCloud requires that the organisation permit the port to relay through (as per the above) along with the following four IP Addresses permitted inbound to the relay server.


    Alternatively, in order to use an Office365 (O365) mailbox or similar, SureCloud requires the following details:

    • O365 instance address (For Example:]
    • O365 Port number [For Example: 587]
    • Username for the mailbox to use [For Example:]
    • Password for the mailbox to use [For Example: SecurePassword!999]

    Once the above information has been collected please open a support ticket with the SureCloud helpdesk to start the configuration process (

    The team will notify you once the relay is ready to test and confirm everything is working as expected.

    Note - SureCloud does not currently support being added to a DNS SPF record to be enabled to send on behalf of a specified domain. Email relay configuration must take the form of one of the options listed above.

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