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    Configuring platform emails to originate from a customers mailbox

    In it's standard configuration, all automatically generated platform email related material such as password resets, new user creation and task assignments will originate from support@surecloud.com.

    It is possible to configure these emails to originate from a mailbox of your choosing rather than a SureCloud mailbox.

    Once this configuration is in place, all emails will originate from the organisation’s chosen mailbox e.g. username@companydomain.com. We suggest a suitable email account name is chosen such as compliance@companydomain.com or infosec@companydomain.com.

    There are 3 options for setting this up:

    1. Using SMTP authentication against an SMTP service

    The following information is needed in order to enable this functionality:

    • IP Address of SMTP gateway [For Example: 1.1.1.1]
    • Port and Protocol for SMTP service [For example TCP/587 / SMTPS]
    • Display Name to be used [For Example: SureCloud Platform]
    • Username for the account [For Example: SurecloudPlatform@Domain.com]
    • Password for the account [For Example: SecurePassword!999]

    In addition to the above, SureCloud requires that the organisation permit the port to relay through (as per the above) along with the following four IP Addresses permitted inbound to the SMTP gateway service.

    • 146.177.29.144/32
    • 146.177.31.42/32
    • 146.177.46.100/32
    • 146.177.46.101/32

    2. Using basic authentication against an Office 365 (O365) or similar mailbox

    The following information is needed in order to enable this functionality:

    • O365 instance address (For Example: smtp.office365.com]
    • O365 Port number [For Example: 587]
    • Username for the mailbox to use [For Example: SurecloudPlatform@Domain.com]
    • Password for the mailbox to use [For Example: SecurePassword!999]

    3. Using modern API authentication against an O365 mailbox authenticated by Azure AD

     The following information is needed in order to enable this functionality:

    • Azure AD Tenant ID
    • Azure AD Client ID / Application ID
    • Client Secret
    • UUID of the mailbox to use
    • Email Display Name

    For help setting up Azure AD to use this modern authentication method see Configuring Azure AD to allow SureCloud to use API mailbox authentication

     

    Once the above information has been collected please open a support ticket with the SureCloud helpdesk to start the configuration process (success@surecloud.com).

    The team will notify you once the configuration is ready to test and confirm everything is working as expected.

    Note - SureCloud does not currently support being added to a DNS SPF record to be enabled to send on behalf of a specified domain. SMTP send options are limited to the configurations described above.

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