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    Configuring platform emails to originate from a customers mailbox

    In it's standard configuration, all automatically generated platform email related material such as password resets, new user creation and task assignments will originate from

    It is possible to configure these emails to originate from a mailbox of your choosing rather than a SureCloud mailbox.

    Once this configuration is in place, all emails will originate from the organisation’s chosen mailbox e.g. We suggest a suitable email account name is chosen such as or

    If using Azure Graph API or Office 365 its recommended to use a licensed mailbox for compatibility rather than that of a shared mailbox.

    There are 2 options for setting this up:

    1. Using basic authentication against a non-O365 mailbox

    The following information is needed in order to enable this functionality:

    • SMTP Service URL (For Example:]
    • SMTP Service Port number [For Example: 587]
    • Username for the mailbox to use [For Example:]
    • Password for the mailbox to use [For Example: SecurePassword!999]

    2. Using Graph API authentication against an O365 mailbox authenticated by Azure AD

     The following information is needed in order to enable this functionality:

    • Azure AD Tenant ID
    • Azure AD Client ID / Application ID
    • Client Secret
    • Email address or UUID of the mailbox to use
    • Email Display Name

    For help setting up Azure AD to use this modern authentication method see Configuring Azure AD to allow SureCloud to use API mailbox authentication


    Once the above information has been collected please open a support ticket with the SureCloud helpdesk to start the configuration process (

    The team will notify you once the configuration is ready to test and confirm everything is working as expected.

    Note - SureCloud does not currently support being added to a DNS SPF record to be enabled to send on behalf of a specified domain. SMTP send options are limited to the configurations described above.

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